Coordinate and manage the implementation of hotel training in line with Hotel and Hotel Policy and Procedure. Develop and maintain training resources and implement systems that promote growth and development and ensure we deliver the promise to all stake holders. Assist the Director or HR in creating an effective and efficient operation of Training Department.
Duties & Responsibilities:
Update training notice board with all information on “what is happening in and outside hotel” and training information.
Assist all departmental trainers if necessary with their training.
Organize reward and certification programs.
Keep records of each individual associate on every training he/she attended of the hotel.
Create competitions or projects to sharpen skills and knowledge.
Organize in coordination with Director of HR and Department Heads’ approved cross-training.
Coordinate departmental cross-training.
Facilitate total quality management.
Analyze GEI for training needs and deficiency.
Assist in ESI organization. Facilitate on request feedback sessions. Promote and train all associates on ESI. Train Department Heads and supervisors on how to conduct feedback sessions.
Manage training and development.
Develop strategies which address hotel guidelines and Human Resources policies on training and development.
Develop plans to conduct needs analyses and in-house training on a regular basis.
Design and maintain hotel training records or legislative on a regular basis.
Develop tools and systems to ensure training and development programs meet the hotel’s objectives.
Develop methods for evaluating cost-effectiveness of training programs.
Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
Responsible for training library.
Take part in the preparation and planning of department/unit/outlet goals and objectives.
Participate in the preparation of strategic plans.
Participate in the preparation of operating plans.
Take into account external economic issues when planning and making decisions.
Anticipate economic business level fluctuations.
Monitor information and trends in the industry.
Interpret economic data.
Consider political and social influences on business.
Monitor the implementation of quality management systems.
Assist with the management of department finances.
Prepare and monitor accounts the unit/outlet.
Prepare and manage unit/outlet budgets.
Monitor, analyze and report variations from the budget.
Prepare unit/outlet performance reports.
Coordinate work operations within the department/unit/outlet.
Develop performance standards for operations in the department/unit/outlet.
Assess work operations and prepare plans to implement change when required.
Coordinate operations between other departments/units.
Monitor productivity of the unit.
Prevent and resolve grievances.
Counsel associates and prevent work related problems.
Determine and plan for future staffing needs.
Maintain up-to-date associates records.
Customize position profiles for your area of responsibility using the Hotel & Hotel Human Resources System.
Manage associates training and development using the Hotel & Hotel Human Resources Management System.
Manage the planning and delivery of orientation programs.
Implement associates performance appraisals.
Provide ongoing advice and support to associates under your supervision.
Supervise associates performance.
Implement appropriate management practices that provide associates motivation and communication.
Provide one to one instruction to associates when required.
Access and use the Hotel & Hotel Human Resources Management System.
Access and use word processing computer packages.
Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.
Initiate action to correct a hazardous situation and notify supervisors/managers of potential danger.
Adhere to the hotel’s security and emergency policies and procedures.
Be familiar with property safety, current first aid and fire emergency procedures.
Log security incidents and accidents in accordance with hotel requirements.
Is an active member of the safety & security committee?
Adhere to hotel cleaning and maintenance programs.
Ensure a high level of cleaning is maintained in your work area.
Prepare and conduct meetings and group presentations to keep associates/management/other parties informed of hotel operations and other relevant issues.
Plan team systems and structures.
Set team goals in consultation with team members according to hotel/department goal, policies and practices.
Manage cross cultural communication.
Maintain personal presentation to hotel and Hotel & hotel standards.
Demonstrate professional attitude and behavior at all times.
Analyze, evaluate and improve your personal performance on a continual basis.
Apply hotel quality assurance principles.
Abide by the Hotel Code of Conduct.
Abide by the Hotel Associates Handbook.
Abide by both the hotel and Hotel & hotel policies and procedures.
Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and insure effective two-way communication.
Deal effectively with guests and workplace colleagues from a variety of cultures.
Work effectively in a team.
Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
Ensure all reporting and servicing deadlines are met in a timely basis.
Manage the completion of monthly and ongoing training reports.
Provide information as required regarding training records and attendance.
Carry out other tasks as directed by your supervisors.
Job Knowledge / Skill:
Excellent presentation and communication skills.
Good skill of organization.
High proficiency in English.
Excellent written and spoken translation skills.
Knowledge of varied training systems.
University graduate and above.
Minimum 3 years relevant training experience.
Additional Skill required:
Competent in use of Word, Excel and Power point.
Strong sense of responsibility and self-motivation.
Able to work with all levels of associates.