IT Business Support & Administration Staff (VB .Net & PHP MYSQL)

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    Requirements: Our client is a multinational company engage in machinery (mostly used in agriculture field) located in Depok. Currently they are looking for a suitable candidate for IT Business Support & Administration Staff (VB .Net & PHP MYSQL). The requirements are:

    – Minimum holds Bachelor’s Degree in Information Technology and Computer Science

    – Well understand regarding programming language Visual Basic .Net and PHP MYSQL 

    – Able to communicate in English at business level

    – Good attitude, discipline, willing to learn new job and easy to adapt in new environment

    – Fresh graduates are welcome to apply

    Responsibilities: – Running Remote Support Center 24/7

    · Define policy and standard procedure for remote support center

    · Response and advise (L1) customer inquiry (Call, SMS, Email)

    · Monitor product working hour meter, health condition and theft alert

    · Proactive call customer for service maintenance due, abnormal product condition and

    theft alert

    · Inform and assign dealer / service network to perform service (L2)

    · Monitor and confirm service solution delivered to customer

    – Update Product and Customer database

    · Register and maintain Customer and PJ End User data

    · Register warranty effective date

    · Register and maintain customer and product in SA-R system (contract base)

    · Receive and update service report for product updated hour meter, last repair done

    and next service plan

    – Business System Administrator

    · Register and maintain User list in the system

    · Register PIP affected to selected unit

    · Communicate bug issue fixing to ICT

    · Propose system capability and capacity enhancement to management

    -Provide Service Report – download data, analyze problem, define root cause and action plan.

    · Enhance team member competency and regeneration personnel

    · Communicate to user to optimize system utilization

    · Communicate with other parties for administration process

    · Able to identify potential risk issue

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