IT Business Support & Administration Staff (VB .Net & PHP MYSQL)

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Requirements: Our client is a multinational company engage in machinery (mostly used in agriculture field) located in Depok. Currently they are looking for a suitable candidate for IT Business Support & Administration Staff (VB .Net & PHP MYSQL). The requirements are:

– Minimum holds Bachelor’s Degree in Information Technology and Computer Science

– Well understand regarding programming language Visual Basic .Net and PHP MYSQL 

– Able to communicate in English at business level

– Good attitude, discipline, willing to learn new job and easy to adapt in new environment

– Fresh graduates are welcome to apply

Responsibilities: – Running Remote Support Center 24/7

· Define policy and standard procedure for remote support center

· Response and advise (L1) customer inquiry (Call, SMS, Email)

· Monitor product working hour meter, health condition and theft alert

· Proactive call customer for service maintenance due, abnormal product condition and

theft alert

· Inform and assign dealer / service network to perform service (L2)

· Monitor and confirm service solution delivered to customer

– Update Product and Customer database

· Register and maintain Customer and PJ End User data

· Register warranty effective date

· Register and maintain customer and product in SA-R system (contract base)

· Receive and update service report for product updated hour meter, last repair done

and next service plan

– Business System Administrator

· Register and maintain User list in the system

· Register PIP affected to selected unit

· Communicate bug issue fixing to ICT

· Propose system capability and capacity enhancement to management

-Provide Service Report – download data, analyze problem, define root cause and action plan.

· Enhance team member competency and regeneration personnel

· Communicate to user to optimize system utilization

· Communicate with other parties for administration process

· Able to identify potential risk issue

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